08
May
WhatsApp has announced the launch of “Business AI” in India, enabling small businesses to use artificial intelligence-powered customer support directly through the WhatsApp Business app. The feature, available in all native Indian languages, aims to help businesses respond to customer queries round the clock, recommend products, capture leads, book appointments and boost sales without requiring additional software or platforms. The new tool allows businesses to automate replies to frequently asked questions related to products, pricing, discounts, delivery and services. WhatsApp said the feature will soon support UPI-based payments directly within chats. Business owners can also take over conversations whenever complex…
