Edelweiss Life Insurance has reported its highest-ever Claim Settlement Ratio (CSR) of 99.31 per cent for FY26, marking the fourth consecutive financial year in which the insurer maintained a claim settlement ratio above 99 per cent. The company also achieved zero claim pendency, indicating that every death claim received during the financial year was resolved, reinforcing its commitment to timely claim settlements and customer support.
The Claim Settlement Ratio is a key indicator of an insurer’s ability to honour death claims, reflecting the percentage of claims settled against the total claims received. During the year, Edelweiss Life further strengthened its claims process through its Insta-Claims initiative, under which 84 per cent of eligible claims were settled within 24 hours, enabling beneficiaries to receive financial assistance quickly during difficult circumstances.
Commenting on the achievement, SumitRai, Managing Director and Chief Executive Officer of Edelweiss Life Insurance, said life insurance is built on trust, as its value is often realised years after a policy is purchased. He said the company remains committed to settling genuine claims with speed, transparency and care so that policyholders’ families receive timely support when they need it most.
The insurer’s sustained claim settlement performance is likely to strengthen consumer confidence in Kolkata’s growing life insurance market. With rising awareness of financial protection and increasing demand for digital insurance services in eastern India, consistent claim settlement records are expected to influence buying decisions and encourage greater adoption of life insurance products among households and working professionals.