27
Oct
Amid a surge in consumer complaints against airlines, the government has called a meeting of these companies and online travel aggregators on November 8. The National Consumer Helpline run by the Department of Consumer Affairs (DoCA) has received thousands of complaints on a range of issues including delays in processing refunds after ticket cancellations, denial of boarding despite valid tickets and 'misleading claim practices' such as showing seats as paid. ' despite offering a mandatory web check-in service for free. According to government data, out of more than 10,000 complaints received against various airlines and travel facilitation portals in the…
