LiGo

Customer service chatbot 'LiGo' has been introduced by ICICI Prudential Life Insurance on 'Google Assistant'. This would enable the Company's policyholders to have their queries addressed by simple voice commands such as "Ok Google, I want to speak to ICICI Prudential Life LiGo" or "May I talk to ICICI Prudential Life LiGo". Customers can instantly access information on their policies by activating 'Google Assistant' on their Android smartphones and speaking out their policy number or registered phone number. It is as simple as asking Google for directions or traffic. Expanding its innovation quotient by leveraging digital technologies such as Artificial…