29
Apr
Process-backed food tech giant Swiggy has started charging all users a Rs 2 "platform fee" per order, regardless of cart value, as the company seeks to control its costs. The additional charge, initially introduced for users in cities like Bengaluru and Hyderabad, is currently being levied only on food orders and is yet to be introduced on quick-trade or Instamart orders. According to research, Swiggy is yet to introduce these charges in major cities like Delhi and Mumbai. The platform fee is for food delivery only. Whether they are Swiggy One customers or not, this is different from the handling…
