Google Assistant

20 Apr

Vi integrates with Google’s Business Messages

editor0 CommentsBusinessGoogle Assistant, Vodafone Idea Limited

Aiming to provide superior customer experience to its users, India’s leading telecom brand Vi has launched an industry first integration with Google’s Business Messages. Vi has integrated its VIC ChatBot with Google’s Business Messages for providing 24x7 real-time customer service to support all Vi users on Smartphones.The AI powered VIC is enabled with LIVE Agent connect for assisted services which is extended to Google’s Business Messages also. This innovation enables users searching for Vi or Vi Stores on Google Search or Google Maps to find ‘Chat’ or ‘Message a Live Agent’ button against search results through which they can interact with the…

10 Sep

AI-powered voice chatbot LiGo on Google Assistant

editor0 CommentsBusinessGoogle Assistant, LiGo

Customer service chatbot 'LiGo' has been introduced by ICICI Prudential Life Insurance on 'Google Assistant'. This would enable the Company's policyholders to have their queries addressed by simple voice commands such as "Ok Google, I want to speak to ICICI Prudential Life LiGo" or "May I talk to ICICI Prudential Life LiGo". Customers can instantly access information on their policies by activating 'Google Assistant' on their Android smartphones and speaking out their policy number or registered phone number. It is as simple as asking Google for directions or traffic. Expanding its innovation quotient by leveraging digital technologies such as Artificial…