India’s digital payments ecosystem continues to witness strong growth, prompting the National Payments Corporation of India (NPCI) to intensify consumer awareness around safe online transactions amid rising concerns over cyber fraud and payment scams.
In its latest consumer advisory, NPCI outlined five important safety practices aimed at strengthening user confidence in digital payment platforms. The organisation advised customers to verify the recipient’s name before making payments and use only trusted and official payment applications or websites for transactions. It also warned users against sharing sensitive details such as UPI PINs, OTPs, or banking information with anyone, including individuals posing as officials from banks, police departments, or government agencies.
NPCI further urged users not to act hastily when pressured to make urgent payments and encouraged customers to keep SMS and app notifications active to monitor transaction activity. Consumers facing suspicious activity have been advised to report incidents through the national cybercrime helpline by dialing 1930 or via the Department of Telecommunications portal. Users were also encouraged to save screenshots and records of suspicious interactions for investigation purposes.