Nissan Motor India Private Limited (NMIPL) is observing World Quality Month throughout November 2026, reinforcing its commitment to customer satisfaction and service excellence across its 315 sales and service touchpoints in India.
Centred on the theme ‘Unmistakable Quality. Every Customer. Every Vehicle. Every Time.’, the month-long initiative aims to strengthen service standards, improve operational efficiency and build customer trust through consistent aftersales support.
A key focus of the initiative is ‘Fix It Right the First Time’, which seeks to improve repair quality and ensure a seamless vehicle ownership experience. Nissan is engaging its dealership and service teams through customer-focused activities, employee training programmes and enhanced quality processes.
The celebrations will be organised around four weekly themes: ‘Unmistakable Environment’, ‘Unmistakable People’, ‘Unmistakable Customer Experience’ and ‘Unmistakable Repair Quality’. The activities will focus on improving workshop standards, strengthening technical capabilities, enhancing customer communication and reinforcing quality checks throughout the service process.
The initiative will also include dedicated training programmes, customer education workshops, vehicle health check-up activities and customer feedback initiatives to encourage greater engagement between service teams and vehicle owners.
Nissan said the initiative reflects its commitment to extending quality beyond vehicles to every interaction across the customer ownership journey.