Xiaomi India has launched a new initiative to improve accessibility by introducing a Sign Language Support feature for its hearing and speech-impaired customers. Announced on October 23, 2024, the service is available across India and aims to enhance communication by providing one-on-one assistance through trained sign language interpreters in both English and Hindi.
Customers can easily access this service by contacting Xiaomi’s customer care through WhatsApp, where they can schedule virtual consultations with interpreters. The service operates every day from 9:00 AM to 6:00 PM, allowing users to resolve product inquiries, technical issues, and order-related questions seamlessly.
The initiative is seen as a major step toward inclusive technology, reflecting Xiaomi’s commitment to making its products accessible to all users. The company believes this will bridge the communication gap and provide an improved customer experience. In Kolkata, this move is expected to further strengthen the brand’s reputation. Kolkata, known for its tech-savvy population, will likely embrace the feature, enhancing customer loyalty and contributing to Xiaomi’s growing market share in the region.