Continuing with its focus on digital first experience, Vi has introduced another industry first service for its customers enabling them to conveniently do their recharges and pay bills anywhere, anytime. Vi customers can now enjoy on the spot seamless payments and recharges through its AI poweredVirtual Agent VIC on its Digital Assets and also on WhatsApp.Vi postpaid and prepaid customers can now avail this digital payments service which works across all payment gateways / UPI.Vi prepaid customers can recharge with any prepaid pack instantly in just two clicks from the Virtual Agent VIC, including WhatsApp.
In 2020, Vi became the first operator to introduce Service ChatBot VIC on WhatsApp. VIC enables Vi customers to get instant response on a host of service requirements including bill payments, recharges, VAS, plan activation, new connection, data balance, bill requests and much more.