Tata Motors is a leading commercial vehicle manufacturer and customer centricity is at the core of their operations. They strive to provide the best-in-industry product lifecycle experience by building a resilient partnership with fleet owners and truck drivers.
They also offer vehicle care programmers, fleet management solutions, annual maintenance packages and roadside assistance services under their Sampoorna Seva 2.0 initiative. Tata Motors’ Sampoorna Seva initiative offers best-in-industry service, easy availability of spares and value-added services, such as Tata Alert, Tata Zippy, Tata Guru, and Tata Motors’ extensive service network.
Tata Motors has developed an after-sales services eco-system where customers have access to more than 1500 channel partners covering 29 State service offices, 250+ Tata Motors engineers, modern equipment & facilities and 24×7 mobile vans. The Sampoorna Seva scheme offers unique services such as the Tata Zippy programme, which is designed to resolve problems for regular service at the workshop within eight hours and for major aggregate repairs within 48 hours. Tata Motors compensates customers with Rs. 500 to 2000 per day for all trucks and up to Rs. 5000 per day on Prima tippers for every 24 hours of delay. Mr. R Ramakrishnan, Global Head – Customer Care, Commercial Vehicle Business Unit, Tata Motors- The Company has received favourable responses on its world-class training sessions from its customers as well as drivers alike.