In line with its customer-first philosophy of enabling easy access to world-class products and services to its customers, Toyota Kirloskar Motor (TKM) launched it’s Regional Parts Centre (RPC) in Northeast at Guwahati, Assam. The RPC will play a critical role in ensuring easy access and availability of Toyota Genuine Parts and Accessories catering to the rapidly evolving and quick service needs of customers. With this centre TKM now has a total of five RPCs catering to customer touchpoints across India. Currently, TKM has 13 customer touchpoints in the Northeast.
The new facility will significantly enhance parts distribution efficiency, reduce inventory costs, and strengthen service support to dealers across the region thereby providing quick service turnaround to customers. Further, it will significantly reduce the parts supply lead time to within 48 hours to the furthermost dealers in the Northeast states thereby immensely benefitting customers.
Inaugurating the Regional Parts Centre, Mr Masakazu Yoshimura, Managing Director, TKM, said, “In line with our customer first approach, the opening of new parts centre will strengthen the availability of Right Parts at the Right Time with Right Quality for our Northeast customers.” This new initiative is an integral part of the company’s commitment to providing world-class services and delightful experiences to a wider customer base.