InterGlobe Aviation, the parent company of IndiGo, saw its shares drop over 8% on Monday as the airline struggled with widespread flight cancellations. IndiGo, which normally operates more than 2,300 daily flights, managed to fly only 706 on Friday after new pilot rest-time rules triggered major disruptions. By Sunday, it had restored operations to 1,650 flights and said it expected its network to stabilise by Wednesday.
Civil Aviation Minister Ram Mohan Naidu announced an investigation into the disruptions, warning the airline of strict action for any non-compliance. Passengers have faced significant difficulties. Chirag Shah, travelling from Abu Dhabi to Mumbai, experienced an 11-hour delay and said those with single-entry visas were left stranded with minimal support. Some travellers were shifted to another IndiGo flight only after repeated requests.
IndiGo has not confirmed whether all refunds have been issued, though it had processed ₹6.10 billion by Sunday evening. Shah said the only compensation offered to him was a free McDonald’s meal coupon.
The chaos stemmed from IndiGo’s struggle to adapt to the updated Flight Duty Time Limitations, which increased crew rest requirements. The government has since paused the new rules. IndiGo, which holds a 53.4% market share, remains India’s largest airline.