In a major step towards improving public hygiene and travel convenience, the Government of Sikkim has directed all petrol pumps in the state to immediately upgrade customer facilities. The order focuses on clean toilets, safe drinking water, and other basic services for motorists and the general public. The directive was issued by the Food and Civil Supplies Department through the Legal Metrology Unit and Consumer Protection Cell. Officials stated that despite earlier instructions, many stations failed to maintain proper sanitation standards, leading to frequent complaints from citizens and travellers. This time, the government has taken a strict position and made it clear that violations will not be tolerated. The notification covers fuel outlets operated by public sector companies like Indian Oil Corporation, Bharat Petroleum, and Hindustan Petroleum, as well as private operators.
All petrol pumps must follow the Marketing Discipline Guidelines, which make it mandatory to keep restrooms clean, well-lit, and functional. Toilets must have running water, proper flush systems, secure door locks, and separate facilities for men and women. The government has also stressed the need for accessibility features for senior citizens and persons with disabilities so that every visitor can use the facilities with comfort and dignity. In addition to maintaining hygiene, each petrol pump must put up visible signboards guiding people to the toilets. A “Darpan” QR code must also be placed at the restroom area. This feature will allow users to scan and instantly send feedback to authorities, helping officials track service quality in real time.
The mandate goes beyond toilets. Petrol pumps are now required to ensure that drinking water facilities are available for the public. Stations must also provide working tyre air-pressure machines, a telephone for emergency use, and a fully stocked first-aid kit. Officials explained that petrol pumps play a key role for travellers and commuters, and offering these basic services is part of their responsibility. Government authorities said the move is not only about hygiene but also about public comfort, road safety, and consumer rights. With Sikkim being a popular tourist state and a place with high vehicle movement across hilly terrain, the availability of clean and reliable facilities is essential.