Anupam Mittal the CEO of Shaadi.com and a judge on Shark Tank India, took to X to express his discontent with IndiGo Airlines for what he describes as “inhumane” treatment towards the passengers.
Mittal’s grievances stem from two separate instances of significant flight delays he faced while flying with the budget carrier. His first discontent aroused during a flight from Delhi to Mumbai, where passengers were left waiting on the tarmac for over 45 minutes without air conditioning, apparently to reduce costs. The second incident took place on his return journey from Mumbai to Delhi, where the delay extended to over two hours, yet no refund was given to the inconvenienced travellers.
In a scathing post on X, Mittal called out IndiGo, questioning the airline’s practices and urging regulatory intervention. “Kya ho gaya tumko IndiGo,” he wrote. “Mum-Delhi > 45-minute delay on the tarmac without AC so u can keep costs down. Del-Mum > 2 hr delay but will not refund the ticket. DGCA this is inhumane and should be made illegal,” he added, tagging the Directorate General of Civil Aviation in his plea for action.
Indigo responded to the tweets of the CEO by citing a reason for delay in the flights.
“Mr Mittal, we extend our sincerest apologies for the inconvenience caused by the delay of your morning flight from Mumbai, which was inadvertently delayed by 30 minutes due to unforeseen traffic congestion,” IndiGo expressed.
“Additionally, we regret to inform you that the delay on the Delhi-Mumbai route resulted from an unexpected medical emergency on the incoming flight.” replied Indigo.