Nuvoco Vistas Corp. Ltd., one of India’s leading building materials companies, has been honoured with the SAP ACE Award in the ‘Disruptor – Customer Experience Management’ category, recognising its outstanding achievements in digital innovation and customer-centric solutions.
The accolade acknowledges Nuvoco’sNuvoco Customer Portal – NuvoSETU, a unified digital B2B platform that integrates critical functions such as order management, quotes, payments, account statements, and loyalty programmes across its Cement, Ready-Mix Concrete (RMX), and Modern Building Materials businesses. With 95% of cement orders now placed digitally across 13 states and over 5,300 customers onboarded, the portal has streamlined operations, enhanced transparency, and strengthened customer engagement.
Built on SAP Commerce Cloud, S/4HANA, Sales Services Cloud, CPI, and other SAP technologies, NuvoSETU offers 24/7 self-service ordering, real-time tracking, automated plant assignments, integrated dashboards, and comprehensive financial visibility.NavinSinghania, Head – Information Management, said, “The Nuvoco Customer Portal has transformed the way our customers interact with the business—providing real-time visibility, simplified processes, and an enhanced digital-first experience.” In Kolkata, NuvoSETU has significantly boosted order efficiency and customer satisfaction, particularly among the city’s rapidly expanding infrastructure and real estate sectors. Builders and contractors in Kolkata have welcomed the portal’s seamless digital interface, which allows quicker order placements, real-time updates, and improved financial transparency, strengthening Nuvoco’s presence in eastern India. The SAP ACE Awards received over 230 entries this year, with only 23 winners recognised for digital excellence, highlighting Nuvoco’s leadership in reimagining customer experience and operational efficiency.