ICICI Prudential Life Insurance stands out once again with a resounding claim settlement ratio of 98.6% for the third quarter of fiscal 2024. Life insurance serves as a vital pillar of financial planning, offering a safety net to families in times of crisis. For policyholders, the assurance that their loved ones will be taken care of in their absence is paramount.
ICICI Prudential’s consistent track record in settling claims underscores its commitment to this promise. The company’s dedication to swift and hassle-free claim settlements is evident in its average turnaround time of 1.3 days for non-investigated claims, a feat achieved for the nine months leading up to December 2023. Notably, ICICI Prudential’s ‘Claim For Sure’ initiative ensures that eligible death claims are settled within a day, with additional compensation provided in case of any delays.
With 3,070 claims settled under ‘Claim For Sure’ totaling Rs 214.70 crore in the first nine months of this fiscal year, ICICI Prudential demonstrates its unwavering commitment to customer satisfaction. Leveraging digital touchpoints and offering home pick-up services for claim-related documents further enhances the customer experience.
