In a major initiative to make government services accessible, inclusive, transparent and simple, MyGov today announced that citizens will now be able to use the MyGov Helpdesk on WhatsApp to access the Digilocker service.
This includes creating and authenticating their Digilocker account and downloading documents such as PAN card, driving license, and vehicle registration certificate, among others, all on WhatsApp.
An official note said the government under the leadership of Prime Minister Narendra Modi has been working for “Ease of Living” through Digital India. In this context, the MyGov Helpdesk on WhatsApp is a major step to ensuring governance and government services are at the fingertips of citizens.
MyGov Helpdesk will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services. The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes: PAN card, Driving License, CBSE Class X Passing Certificate, Vehicle Registration Certificate (RC), Insurance Policy – Two Wheeler, Class X Marksheet, Class XII Marksheet and Insurance Policy Document ( Life and Non-life available on Digilocker).