Bosch Power Tools India, in partnership with Concentrix, has inaugurated a new User & Customer Care (UCC) Centre in Kolkata, strengthening the power tools maker’s focus on customer experience and digital support capabilities.
The new centre is designed to provide faster, seamless and consistent customer support through advanced digital capabilities and artificial intelligence-driven solutions. The partnership brings together Bosch’s market presence and Concentrix’s customer experience expertise to strengthen channel relationships, identify new growth opportunities and deliver measurable business outcomes.
Sanmay Dasgupta, Regional President, Bosch Power Tools India & SAARC, said the centre represents an investment in the future of customer experience, combining technology, innovation and people to create a customer-centric ecosystem across service touchpoints.
Deepak Wadhawan, Senior Vice-President, Concentrix India, said evolving customer expectations require fast and seamless support across multiple channels, with AI, automation, digital capabilities and experienced teams playing a key role.
Kolkata already hosts Bosch Power Tools’ Global Script Hub and will now serve as a broader Customer Experience Hub, integrating voice support, digital services, AI and global best practices. From a Kolkata market perspective, the expanded facility strengthens the city’s position as a strategic hub for technology-enabled customer operations and supports the growing adoption of digitally driven service models.