Dulux Assurance Program has been launched by Akzo Nobel India. This first-of-its-kind program assures perfect colour, finish and coverage else the paint will be replaced. This program is being rolled out across the country on a wide range of Dulux premium interior and exterior product portfolio. The launch of the Dulux Assurance to customers will be supported by new point of sale materials in-store and communications across social and digital channels.
Consumers can get in touch with Akzo Nobel via WhatsApp or its website, provide tax invoice, Dulux Assurance Card and photographs of the surface showing the problem areas. Upon validation of the claim, a voucher for the replacement product will be sent through email within 14 working days. The e-voucher will be redeemable at participating dealers for 3 calendar months following the date of purchase.
“We launched Dulux Assurance to bring to life perfect colour, finish and coverage. Dulux Assurance is a firm commitment to deliver on the high expectations of our customers. It is aimed to strengthen consumer trust in our products”, said Rajiv Rajgopal, Managing Director at Akzo Nobel India.