The distinctive Identification Authority of Asian country (UIDAI) given the spick-and-span AI/ML chatbot Aadhaar Mitra so as to facilitate citizens’ usage of the services. each Hindi and English area unit on the market for the chatbot. For the aim of teaching viewers, it conjointly offers the choice of viewing connected videos on specific themes.
Features of the new chatbot, Aadhaar god embrace the aptitude to watch the standing of Aadhaar PVC cards and guarantee Aadhaar enrollment/update standing. The creature area unit usually utilised by locals to file complaints and follow au fait them. The organisation is committed to strengthening its grievance redressal mechanism whereas to boot providing straightforward life. a final and social movement code document CRM resolution is being step by step extended by UIDAI. to boost residents’ access to UIDAI services, a greenhorn shopper Relationship Management (CRM) system has been created with last capabilities.
In order to effectively file, follow au fait, and resolve complaints, the new CRM resolution may handle a variety of channels, beside telecommunication, email, chatbot, web portal, social media, letter, and walk-in. Using this coordinated, resident-focused approach, UIDAI is during a position to resolve ninety 2 of CRM complaints at intervals weekly. The UIDAI Chatbot may be a talk tool that offers prompt, automatic responses concerning Aadhaar and connected choices. It area unit usually accessed from the UIDAI website’s home page and thus the resident portal. Users can begin a speech with the chatbot by clicking on the blue “Ask Aadhaar” icon.